Our customers are entitled to all statutory rights (RSA applicable law) when buying goods from To the Bone. You will need to produce your receipt as a proof of purchase.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If on receipt of your order you are not completely satisfied simply return the goods unused (still sealed in any protective shrink film) within 7 days and we will provide you with a full refund (or if you prefer exchange or credit against another purchase) of your purchase price minus the postage costs involved. After this time or if the goods have been used we cannot accept returns for refunds. Please make sure returned goods must still be in the same state as delivered to you (not used).
We regret that delivery and handling charges are not refundable.
In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card holder. Please send the product(s) back to us and once we receive the goods, we will dispatch the correct product and issue the postage refund.
All items are checked by us before dispatch. In the unlikely event that you receive faulty goods, we will re-deliver a replacement and cover your carriage costs of the faulty goods back to us. Please report any damage or suspected damage caused by our courier service during shipping on the day of receipt to ensure our right to seek compensation from them. This statement does not affect your statutory rights in any way.